Thanks for using HEIC to JPG & PDF Convert. We want converting your iPhone photos to be quick and painless. If something isn't working, we're here to help.
Frequently Asked Questions
Are my photos uploaded anywhere?
No. Every conversion happens on your device. The App has no servers that receive your photos.
Why does a photo show "Not HEIC"?
The file is already a JPG, PNG or another format. You can still convert it, but HEIC photos benefit the most.
A conversion failed on my Android phone.
Android can decode HEIC photos from Android 9 onwards. On older versions, or with a damaged file, conversion may fail. Please email us the Android version and the phone model.
How do I remove the location from my photos?
Choose JPG output and select Remove location, keep date under Photo info (EXIF). PNG and PDF files never contain location data.
Where are my converted files?
Tap Save to Photos or Share on the results screen. Every batch also stays in the History tab until you delete it.
How do I cancel my subscription?
iPhone: Settings → [your name] → Subscriptions. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the App does not cancel a subscription. To regain Premium on a new device, use Restore Purchases in Settings.
Contact Us
Email: support@codevalley.cc
To help us fix a problem faster, include your device model, the iOS/Android version, and a short description of what happened.
Response Time
We read every message and aim to reply within 24 to 48 hours.